Privacy Policy

Your privacy and trust are our highest priority

Last Updated: December 1, 2023

Introduction

Welcome to Nakshatra Store ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, please contact us at info@quadrinomial.com.

This Privacy Policy applies to all information collected through our website (www.nakshatra.com) and any related services, including product purchases, order tracking, and customer support interactions.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when placing an order, creating an account, or contacting us for support.

Contact Information Name, email address, phone number, and delivery address
Order Information Products ordered, order history, and purchase details
Payment Information Billing address and payment method details (we do not store card numbers)
Shipping Details Delivery address, recipient name, and preferred delivery instructions
Communication Data Records of your messages, queries, and feedback sent to us
Account Credentials Username and encrypted password if you create an account

Information Automatically Collected

We automatically collect certain technical information when you visit our website — including your IP address, browser type, device characteristics, operating system, language preferences, referring URLs, pages viewed, and time spent on the site. This data helps us improve our website experience.

How We Use Your Information

Order Processing

To process your product orders, arrange delivery, send order confirmations, and manage returns or exchanges.

Customer Communication

To respond to your inquiries, send order updates, delivery notifications, and provide after-sales support.

Security & Fraud Prevention

To protect your account, prevent fraudulent orders, and ensure safe transactions on our platform.

Service Improvement

To analyze shopping patterns, improve our product range, website experience, and customer service quality.

Marketing (with consent)

To send you newsletters, new arrivals, and special offers if you have opted in. You can unsubscribe at any time.

Legal Compliance

To maintain transaction records for tax, accounting, and legal compliance purposes as required by Indian law.

Information Sharing and Disclosure

Delivery Partners

We share your name, delivery address, and phone number with our logistics and courier partners solely for the purpose of delivering your order.

Payment Processors

Payment information is securely processed by our trusted payment gateway partners. We do not store your card details on our servers.

Legal Obligations

We may disclose your information where legally required to comply with applicable Indian law, court orders, or governmental requests.

Important Commitment

We never sell your personal information to third parties. Your data is only used to process your orders and improve your shopping experience with us.

Data Security

SSL Encryption

All data transmitted between your browser and our website is protected with 256-bit SSL encryption.

Access Controls

Strict access controls ensure only authorized team members can access customer data for order processing.

Regular Audits

We conduct regular security reviews to identify and fix any vulnerabilities in our systems.

While we implement strong security measures, please note that no internet transmission is 100% secure. We encourage you to use strong passwords and keep your account details confidential.

Your Privacy Rights

You have the following rights regarding your personal information stored with us:

Right to Access

Request a copy of the personal information we hold about you.

Right to Correction

Request correction of any inaccurate or incomplete personal data.

Right to Deletion

Request deletion of your personal data, subject to legal retention requirements.

Right to Opt-Out

Unsubscribe from marketing emails at any time using the link in any email.

To exercise any of these rights, contact us at info@quadrinomial.com. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including processing your orders, providing customer support, and complying with legal obligations.

Order and transaction records are retained for a minimum of 7 years as required by Indian tax laws. You may request deletion of your account data at any time, which will be processed subject to these legal retention requirements.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant changes by posting the new policy on our website with a revised "Last Updated" date.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us: