Transparent, fair, and customer-friendly return procedures
7-Day Returns
On most products
Full Refund
For defective items
7–10 Business Days
Refund processing time
Easy Process
Call or email to initiate
At Nakshatra Store, customer satisfaction is our priority. We want every purchase to exceed your expectations. If for any reason you are not satisfied with your order, this policy outlines how we can help. Please read it carefully before making a purchase.
Refund Processing Time: Once your return is approved, refunds are typically processed within 7–10 business days. The time it takes to reflect in your account depends on your bank or payment provider.
| Product Category | Return Period | Condition Required | Refund Type |
|---|---|---|---|
| Gemstones & Ratna | 7 days | Unworn, original packaging with certificate | Full Refund |
| Rudraksha | 7 days | Unworn, original packaging with certificate | Full Refund |
| Yantras & Kavach | 5 days | Unused, undamaged, in original packaging | Full Refund |
| Crystal & Healing Stones | 7 days | Unused, no chips or cracks | Full Refund |
| Malas & Bracelets | 3 days | Unworn, string intact | Store Credit |
| Puja Samagri | Not returnable | Hygiene & consumable reasons | No Return |
| Vastu Products | 5 days | Unused, undamaged, original box | Full Refund |
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product). Original shipping charges are non-refundable.
Call us at +91 97174 74495 or email info@quadrinomial.com within the eligible return period with your order number and reason for return.
Send us photos of the product and its packaging to help us quickly assess the return request. This speeds up the approval process.
Our team will review your request and send you a return approval along with the return shipping address within 48 business hours.
Pack the product securely in its original packaging and ship it to the address provided. Share the tracking number with us after shipping.
Once we receive and inspect the returned product, we will initiate the refund. It will reflect in your account within 7–10 business days.
Agarbatti, camphor, incense, holy ash, and other consumable puja items cannot be returned for hygiene and safety reasons.
Products that have been worn, used, or are not in their original condition are not eligible for return or refund.
Return requests submitted after the specified return window for each product category will not be accepted.
Purchased gift cards, store vouchers, and promotional credits are non-refundable and cannot be exchanged for cash.
Items that are damaged due to mishandling, improper storage, or accidental breakage by the customer are not eligible for refund.
If you receive a defective or physically damaged product, we will provide a full refund or free replacement — no questions asked.
Report within 48 hours of delivery with photos for immediate resolution.
If you receive the wrong product, we will arrange a free return pickup and send you the correct item at no additional cost.
Contact us within 48 hours of delivery with your order number and photos.
In case of duplicate charges or billing errors, we will issue a full refund for the duplicate amount immediately upon verification.
Share transaction details and screenshots for quick resolution.
If your order is confirmed lost in transit by the courier, we will ship a replacement or provide a full refund as per your preference.
Contact us if your order is not delivered within the estimated timeframe.
| Payment Method | Refund Method | Processing | Credit Time |
|---|---|---|---|
| Credit/Debit Card | Original card | 3–5 business days | 5–10 business days |
| UPI | Source bank account | 2–3 business days | 3–5 business days |
| Net Banking | Source bank account | 3–5 business days | 5–7 business days |
| Wallets (Paytm, etc.) | Original wallet | 1–2 business days | 1–3 business days |
| Cash on Delivery | Bank transfer (NEFT) | 5–7 business days | 7–10 business days |
Refund timelines depend on your bank or payment provider. Original shipping charges are non-refundable unless the return is due to our error.
Our customer support team is happy to assist you with any return or refund request. Reach out to us through any of the channels below:
By using our services, you acknowledge that you have read and understood this refund policy.